5 Tips to Handle Heated Crowds Better Than United Airlines

conflict without violence

More and more we are seeing confrontations at businesses, malls, in traffic, and on the streets. Often the key in handling them without hurting your company reputation is to listen— particularly to your customers. Imagine if United Airlines had listened to the first person who asked them to not eject a customer from their flight. The situation could have been handled so much better by acknowledging they had a point and finding another solution. Here are a few steps your company can take to make sure that your team does better.

  1. Stop and listen to your customer and the public’s concerns.
  2. Find another alternative and seek a win-win solution.
  3. Sometimes an objective observer can find a better solution. In the case of United Airlines and the person they ejected from their seat, it would have been better to explain their crew shortage honestly and offer more money for a ticket.
  4. Offer empathy. Listen to the complaint and repeat it back to them in an empathetic and understanding way. As you do so, actually pretend it was you or someone you care about with the complaint and you will likely find a solution that addresses their concerns. Most times we just want to feel heard.
  5. Teach your staff when to contact a manager especially if something is escalating at your property.
  6. Give your staff the authority to solve problems on the front line and make company policy clear on when it’s okay to be physical (imminent danger) or not.
  7. Express your concerns so that onlookers can hear and understand your issues and observer your company being professional, reasonable and helpful. If they only hear from the person complaining your company looks like the problem.
  8. Always try to resolve issues verbally and be friendly and professional-never physically.
  9. Respectful conversation trumps aggression every time. It calms everyone and the company looks better.

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South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

Protecting Your Business When Crime is Up In Los Angeles

Keep Your Biz Safe
Crime is up in Los Angeles for the 2nd year in a row. So what does that mean for your South Bay Business? Consider it a warning shot that you can use to strengthen your business protection plan. Information is the best deterrent to crime because you can form a plan now to keep your employees and your customers safe and your business reputation strong.

When a crime occurs at your business, it can suffer a reputation bump in the wrong direction. The cost is hard to quantify when your customers don’t feel safe at your business, even if they love your goods. So the key for your company is to ensure that your customers and your employees always feel you can keep them safe. Here are a few more ideas on keeping your South Bay business safer for you, your employees, and customers.

  1. Remember that people who live or work near you have a vested interest in keeping an eye on their locations to feel safe as much as you do. Make friends with them and keep their phone numbers in your smart phone.
  2. Report any new transients or people hanging out near your space as well as others in the neighborhoods. Let them know what you see so they are more likely to let you know when someone is lurking near your property. More eyes the better.
  3. Treat transients with respect and firmly let them know the company will prosecute trespassers.
  4. Keep your parking lots free from transients, graffiti and garbage.
  5. Dedicate one employee or a security company to regularly check your building exterior and parking spaces for any wanderers or trouble and promptly report it to the police and you.
  6. Ask employees to let you know if they ever feel unsafe with a co-worker or customer.
  7. Be aware of the characters in your area and ask your employees to be polite but to ask them to please avoid your property. The key here is to be polite but let them know they are trespassing.
  8. Have an officer or security company provide safety and reporting tips.
  9. Ask local authorities to drive by if you see any new, unwelcome activity.
  10. Consider adding mobile security and an escort for money transfers.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

5 Tips For Shopkeepers During Summer Crime Season

Memorial Day weekend starts the beginning of summer with barbecue’s, parties and increased crime. Here are a few tips to help you keep your business and your employees safer this summer:

  • Watch loiterers around your 16_019_TlrMd_SouthBaySecurity_1394front door and inside your store. Set up a system to tag team wanderers as sticky fingers increase with store traffic.
  • Increase your foot patrol security more frequently. Crowds embolden criminals. They know you can’t be everywhere, so add a pair of eyes to your team who’s job is to alert you to any changes in staff or traffic.
  • The high season is accompanied by increased receipts, so make sure your cash & deposits are escorted by a security team or two careful & watchful employees.
  • If you display any items outside your store, make sure they are watched regularly or tethered. Criminals watch for you to be distracted to grab and go.
  • Smash & grabs when you are closed are on the rise, so be sure your storefront is brightly lit and valuables are removed or covered to discourage criminals.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. For more information on their mobile security or full service, contact them at 310-539-3505. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: http://southbaysecurity.com.