How To Handle a Lost Child At Your Business

Children get lost every day. So, chances are that eventually it will happen at your business or event. Here’s some tips to help train your staff to handle a lost child and how to deal with parents missing their child:

If you find a lost child:

1. Get involved if you see a child who appears to be lost, approach them and ask if you can help them find their parents.

2. Wait with the child until help arrives.

3. Comfort the child but avoid physically touching him or her. Offer to call their parents or to help find them.

4. Ask the child if he or she knows the location his or her parent/guardian. Ask if they have a cell phone number of their parents or another friend.

5. Give the child something to do that will help them take their mind off their missing parents (coloring or reading book, pens and paper, TV or a video or cartoon).

6. Remain in the immediate location, and do not take the child elsewhere. Do not place the child in your vehicle and drive to a different location to seek help.

7. Alert mall security and or police to report the child is found.

8. Do not let anyone remove the child without proving they are the child’s guardian with a photo ID (take a copy) and confirm with the child that the person is their parent or guardian.

Child found at mallParents reporting a lost child:

1. If a parents reports a lost child, immediately ask your staff to help find them within your establishment. Quickly check any dangerous areas of your workplace (near appliances, a pool, sauna, roof or height access).

2. Keep the parent calm and let them know the steps you have in place to help them locate their child.

3. Ask the parents to provide a recent photo or description of what the child looks like and/or what they are wearing.

3. Contact local security and the local police with the description as soon as possible.

4. Ask the parent if the child has a cell phone and/or if they have the phone accessible through find my phone technology. Ask if they had a plan with the child on where to regroup at your location.

5. Suggest the parent or a contact go to their car and monitor it as the child may try to return to the car.  Alert your garage security to be on watch for them.

6. See if you can network with other shops or neighbors who can help find the child or look within their premises.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

Security Tips: Suspicious Package, Explosion or Bomb Threat

A suspicious-looking box, package, object or container in or near your work area may be a bomb or explosive material. Or a bomb sound or explosion goes off while you are at work, what do you do? Here are a few tips to help your staff prepare for either situation:

If There Is A Suspicious Package:

  1. Do not handle or touch the object.
  2. Move to a safe area and call 911 immediately.
  3. Evacuate anyone in the vacinity of the package.
  4. Use a telephone in a safe area.
  5. Do not operate any power switch and do not activate the fire alarm.

If There Is An Explosion:

  1. Take cover under sturdy furniture, or leave the building you cannot reach 911 for advice.
  2. From a separate space, Dial 911 and do as advised.
  3. Stay away from windows.
  4. Assume there may be another device.
  5. Direct customers and employees to evacuate if indicated by responders or 911.
  6. Keep everyone calm, speak in a confident voice to avoid panic.
  7. Do not light matches.
  8. Move well away from the site of the hazard to a safe location.
  9. Use stairs only; do not use elevators.

If You Receive A Bomb Threat:

  1. Call 911 and follow their advice.
  2. Stay calm and try to keep your voice calm.
  3. Pay close attention to details. Talk to the caller to obtain as much information as possible, listen to any background conversation or noise.
  4. Take notes on all you hear and any nams. Ask questions if possible.
  5. Evacuate ASAP.

If you are told by emergency responders to evacuate the building, follow the evacuation tips above with the following additional steps:

  1. Check your work area for unfamiliar items. Do not touch suspicious items; report them to campus authorities.
  2. Take personal belongings when you leave only if not urgent-get out!
  3. Leave doors and windows open; do not turn light switches on or off.
  4. Use stairs only; do not use elevators.
  5. Move well away from the building and follow instructions of emergency responders.
  6. Determine with 911 if you should lock the doors.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. Our security guards are trained for emergencies.  We specialize in protecting property, while upholding the respect and dignity of your clients, employees and the public.  For more information on our mobile security or full service, contact us at 310-539-3505 or by email. Set up a time to review your security needs. South Bay Security is located in the Rolling Hills Plaza where we also provide the security. Visit their website at: southbaysecurity.com.

Respectful Security Secures Your Property and People

There are many ways to approach security and some methods are better. After providing security to homeowner groups, malls, commercial and personal property owners, our company has developed a process of securing property, while also keeping the respect of the people we must confront to keep the property secure. The key is respect. If you respect folks that have nowhere else to go or who are under the influence, they typically will not become a bigger problem for the land owner. So while we secure the property, we remember that people are people. I encourage you to teach your employees do the same.

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  1. For tips on dealing with people who are under the influence, download our best practice tips on our Facebook page.
  2. Always use professional terms like “please”, “thank you”, “I would appreciate if you and your friends could skateboard elsewhere”. This approach typically is met with compliance.
  3. Security presence is sometimes enough to stop all behavior that is troubling, simply by making sure the officers do regular rounds and use eye contact with people who are looking for trouble. They also should note unwelcome visitor’s frequency and where they locate themselves around or on the property, and monitor them.
  4. Treating people with respect can avoid problems later. When you disrespect people they feel obliged to do the same when you are not looking and that means taking it out on your property.
  5. Ask helpful questions to see if you can move unwelcome visitors on without incident. “Is there something I can do to help you?”, “Is there something in particular you are looking for?” are often words that move people on without embarrassing them or making them feel diminished. They move on if they are watched and noted.
  6. If there are regular transients or people who are hanging out without a purpose it is a good idea to ask their names and get to know them, so if there is a problem later you have more information to give the authorities. Also it is more difficult for people to act violently with people they feel they know and that includes your security team and employees.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: http://southbaysecurity.com.