Security Tips: Suspicious Package, Explosion or Bomb Threat

A suspicious-looking box, package, object or container in or near your work area may be a bomb or explosive material. Or a bomb sound or explosion goes off while you are at work, what do you do? Here are a few tips to help your staff prepare for either situation:

If There Is A Suspicious Package:

  1. Do not handle or touch the object.
  2. Move to a safe area and call 911 immediately.
  3. Evacuate anyone in the vacinity of the package.
  4. Use a telephone in a safe area.
  5. Do not operate any power switch and do not activate the fire alarm.

If There Is An Explosion:

  1. Take cover under sturdy furniture, or leave the building you cannot reach 911 for advice.
  2. From a separate space, Dial 911 and do as advised.
  3. Stay away from windows.
  4. Assume there may be another device.
  5. Direct customers and employees to evacuate if indicated by responders or 911.
  6. Keep everyone calm, speak in a confident voice to avoid panic.
  7. Do not light matches.
  8. Move well away from the site of the hazard to a safe location.
  9. Use stairs only; do not use elevators.

If You Receive A Bomb Threat:

  1. Call 911 and follow their advice.
  2. Stay calm and try to keep your voice calm.
  3. Pay close attention to details. Talk to the caller to obtain as much information as possible, listen to any background conversation or noise.
  4. Take notes on all you hear and any nams. Ask questions if possible.
  5. Evacuate ASAP.

If you are told by emergency responders to evacuate the building, follow the evacuation tips above with the following additional steps:

  1. Check your work area for unfamiliar items. Do not touch suspicious items; report them to campus authorities.
  2. Take personal belongings when you leave only if not urgent-get out!
  3. Leave doors and windows open; do not turn light switches on or off.
  4. Use stairs only; do not use elevators.
  5. Move well away from the building and follow instructions of emergency responders.
  6. Determine with 911 if you should lock the doors.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. Our security guards are trained for emergencies.  We specialize in protecting property, while upholding the respect and dignity of your clients, employees and the public.  For more information on our mobile security or full service, contact us at 310-539-3505 or by email. Set up a time to review your security needs. South Bay Security is located in the Rolling Hills Plaza where we also provide the security. Visit their website at: southbaysecurity.com.

5 Tips to Handle Heated Crowds Better Than United Airlines

conflict without violence

More and more we are seeing confrontations at businesses, malls, in traffic, and on the streets. Often the key in handling them without hurting your company reputation is to listen— particularly to your customers. Imagine if United Airlines had listened to the first person who asked them to not eject a customer from their flight. The situation could have been handled so much better by acknowledging they had a point and finding another solution. Here are a few steps your company can take to make sure that your team does better.

  1. Stop and listen to your customer and the public’s concerns.
  2. Find another alternative and seek a win-win solution.
  3. Sometimes an objective observer can find a better solution. In the case of United Airlines and the person they ejected from their seat, it would have been better to explain their crew shortage honestly and offer more money for a ticket.
  4. Offer empathy. Listen to the complaint and repeat it back to them in an empathetic and understanding way. As you do so, actually pretend it was you or someone you care about with the complaint and you will likely find a solution that addresses their concerns. Most times we just want to feel heard.
  5. Teach your staff when to contact a manager especially if something is escalating at your property.
  6. Give your staff the authority to solve problems on the front line and make company policy clear on when it’s okay to be physical (imminent danger) or not.
  7. Express your concerns so that onlookers can hear and understand your issues and observer your company being professional, reasonable and helpful. If they only hear from the person complaining your company looks like the problem.
  8. Always try to resolve issues verbally and be friendly and professional-never physically.
  9. Respectful conversation trumps aggression every time. It calms everyone and the company looks better.

Screen Shot 2017-04-27 at 10.34.27 AM

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

Protecting Your Business When Crime is Up In Los Angeles

Keep Your Biz Safe
Crime is up in Los Angeles for the 2nd year in a row. So what does that mean for your South Bay Business? Consider it a warning shot that you can use to strengthen your business protection plan. Information is the best deterrent to crime because you can form a plan now to keep your employees and your customers safe and your business reputation strong.

When a crime occurs at your business, it can suffer a reputation bump in the wrong direction. The cost is hard to quantify when your customers don’t feel safe at your business, even if they love your goods. So the key for your company is to ensure that your customers and your employees always feel you can keep them safe. Here are a few more ideas on keeping your South Bay business safer for you, your employees, and customers.

  1. Remember that people who live or work near you have a vested interest in keeping an eye on their locations to feel safe as much as you do. Make friends with them and keep their phone numbers in your smart phone.
  2. Report any new transients or people hanging out near your space as well as others in the neighborhoods. Let them know what you see so they are more likely to let you know when someone is lurking near your property. More eyes the better.
  3. Treat transients with respect and firmly let them know the company will prosecute trespassers.
  4. Keep your parking lots free from transients, graffiti and garbage.
  5. Dedicate one employee or a security company to regularly check your building exterior and parking spaces for any wanderers or trouble and promptly report it to the police and you.
  6. Ask employees to let you know if they ever feel unsafe with a co-worker or customer.
  7. Be aware of the characters in your area and ask your employees to be polite but to ask them to please avoid your property. The key here is to be polite but let them know they are trespassing.
  8. Have an officer or security company provide safety and reporting tips.
  9. Ask local authorities to drive by if you see any new, unwelcome activity.
  10. Consider adding mobile security and an escort for money transfers.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

Halloween Security Tips Curbs Trouble At Your Business

Halloween is always a busy time for South Bay Security as security needs step up for the holiday season. But last Halloween we had a few more challenges with #Clownsightings reported throughout the Country, including in the South Bay. So let’s be vigilant and recognize that sometimes a clown costume can be innocent or it can also be used to distract security to look in the wrong direction while vandalizing or theft occur somewhere else. Here are some tips for your staff and your property to keep your business and employees safer this #Halloween.

Scary clown robot in clown mask.

Tip 1: If someone shows up in a costume, it is okay to ask them to remove their mask so you can see who they are. That typically intimidates anyone who is not an innocent trick or treat visitor. It also shows you are watching and can identify them. If they refuse, contact authorities.

Tip 2: Follow real time social media posts and the news for any news in your area. Local newspaper and local station’s twitter accounts typically report or retweet first. Always follow the local police department feed, but remember that government posts are not always timely.

Tip 3: Construct a policy that gives your staff immediate instructions on what to do if someone has come into your store or on or near your property in a costume that makes them feel unsafe or shows a behavior they find concerning. Let them know that over-reporting is not a problem for you—their safety comes first. Provide a cell phone number or text to report the behavior to in case they cannot use a phone.

Tip 4: Make noise. Most people who are trying to intimidate your employees do not like noise. At the first sign of trouble be loud, so that others can hear and may be able to report the problem or help keep an eye out if you are constrained later.

Tip 5: Always look in the other direction as this year due to the #ClownSightings, just wearing a clown costume can cause you to look in the wrong direction. Do not fall into that tactic so make sure your staff or employees know to patrol the entire property if something suspicious gets their attention.

Tip 6: Always keep one eye on the money or the most valuable item that can be taken from your property. Typically in a distraction method, the end goal is to take something they can sell or cash in on later.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

Burglary Prevention Tips For Business

Bunch of different keys on wooden table

  1. Master Key Control. Who has your keys? If management cannot answer these questions, your security risk factor is high. Keep a record of all keys issued. Master keys and extra duplicates should be locked away for safekeeping. When a particular key is needed, everyone must sign for its use. All keys should be stamped with the words “do not duplicate.’’
  2. Higher smart. efficient, alert, well-informed and understanding employees are necessary to help you protect your business. Familiarize your employees with your security systems and procedures.
  3. Light everything, particularly at night, to ensure that anyone lurking near your business can be seen from a distance and will be easier to see and identify.
  4. If stand alone, the entire perimeter of your property should be well fenced. Depending on location, barbed-wire topping is recommended.
  5. Electronic gates, alarms, closed circuit television, two-way communications and electric-eye gate openers assist in the detection and identification of intruders.
  6. Gates should have a predetermined opening and locking schedule with one employee responsible for that duty. When not in use, gates should be secured with good padlocks and chains
  7. Post warning signs encouraging customers and employees to always lock their unattended vehicles and to lock valuables in the trunk because valuables left in plain sight attract thieves.
  8. Secure ladders, pallets, boxes, and crates away from your building to protect roof entries.
  9. Do not store property outside of your main buildings, instead use a locked storage shed.
  10. Deny burglars a place to hide by keeping grass and shrubs trimmed and debris cleared away from your property.
  11. Alarms, trained guard dogs, security cameras and regular security patrols will also help to secure property that must be stored outside.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. For more information on their mobile security or full service, contact them at 310-539-3505. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: http://southbaysecurity.com.

12 Tips to Avoid a Burglary at Your Home or Office

There are a few simple steps that can help you deter burglary at your home or office. It really is true that an ounce of prevention is worth a pound of cure. Let your family & employees know that you care about their safety and security and be sure to share these tips with them, especially if they open or close your business when traffic is light.

Keep valuables out of sight

  1. Always close & lock all doors & windows before leaving your home or office. Try them yourself to be sure they’re locked.
  2. Close all shades & minimize observation from outside.
  3. Look out the window before opening the door to leave to ensure no one is waiting outside. Leave and arrive with someone else when possible and make sure they leave ok.
  4. Contact security if you feel the need (strangers or shady characters), don’t think twice.
  5. Have a neighbor or mobile security patrol arranged for your absence or if your store is closed for a period of time.
  6. Set indoor and outdoor lighting on a timer to keep observation of your building easy for neighbors to see.
  7. If possible, leave music or TV on at your location to project a feeling that someone may still be inside.
  8. Keep valuables unobservable from the street or windows.
  9. Move any property inside before you leave (or lock it up).
  10. Provide neighbors & fellow shopkeepers with your emergency contact information and let them know you want to be alerted if someone, or suspicious activity, is near your property.
  11. Let property managers or local authorities know when you or employees are not following your normal routine (i.e. new employees—particularly the alarms).
  12. Do not let flyers, newspapers, trash, vandalism or other items build up around your location.  Have someone clean or fix it daily.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. For more information on their mobile security or full service, contact them at 310-539-3505. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: http://southbaysecurity.com.