5 Tips to Handle Heated Crowds Better Than United Airlines

conflict without violence

More and more we are seeing confrontations at businesses, malls, in traffic, and on the streets. Often the key in handling them without hurting your company reputation is to listen— particularly to your customers. Imagine if United Airlines had listened to the first person who asked them to not eject a customer from their flight. The situation could have been handled so much better by acknowledging they had a point and finding another solution. Here are a few steps your company can take to make sure that your team does better.

  1. Stop and listen to your customer and the public’s concerns.
  2. Find another alternative and seek a win-win solution.
  3. Sometimes an objective observer can find a better solution. In the case of United Airlines and the person they ejected from their seat, it would have been better to explain their crew shortage honestly and offer more money for a ticket.
  4. Offer empathy. Listen to the complaint and repeat it back to them in an empathetic and understanding way. As you do so, actually pretend it was you or someone you care about with the complaint and you will likely find a solution that addresses their concerns. Most times we just want to feel heard.
  5. Teach your staff when to contact a manager especially if something is escalating at your property.
  6. Give your staff the authority to solve problems on the front line and make company policy clear on when it’s okay to be physical (imminent danger) or not.
  7. Express your concerns so that onlookers can hear and understand your issues and observer your company being professional, reasonable and helpful. If they only hear from the person complaining your company looks like the problem.
  8. Always try to resolve issues verbally and be friendly and professional-never physically.
  9. Respectful conversation trumps aggression every time. It calms everyone and the company looks better.

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South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

Burglary Prevention Tips For Business

Bunch of different keys on wooden table

  1. Master Key Control. Who has your keys? If management cannot answer these questions, your security risk factor is high. Keep a record of all keys issued. Master keys and extra duplicates should be locked away for safekeeping. When a particular key is needed, everyone must sign for its use. All keys should be stamped with the words “do not duplicate.’’
  2. Higher smart. efficient, alert, well-informed and understanding employees are necessary to help you protect your business. Familiarize your employees with your security systems and procedures.
  3. Light everything, particularly at night, to ensure that anyone lurking near your business can be seen from a distance and will be easier to see and identify.
  4. If stand alone, the entire perimeter of your property should be well fenced. Depending on location, barbed-wire topping is recommended.
  5. Electronic gates, alarms, closed circuit television, two-way communications and electric-eye gate openers assist in the detection and identification of intruders.
  6. Gates should have a predetermined opening and locking schedule with one employee responsible for that duty. When not in use, gates should be secured with good padlocks and chains
  7. Post warning signs encouraging customers and employees to always lock their unattended vehicles and to lock valuables in the trunk because valuables left in plain sight attract thieves.
  8. Secure ladders, pallets, boxes, and crates away from your building to protect roof entries.
  9. Do not store property outside of your main buildings, instead use a locked storage shed.
  10. Deny burglars a place to hide by keeping grass and shrubs trimmed and debris cleared away from your property.
  11. Alarms, trained guard dogs, security cameras and regular security patrols will also help to secure property that must be stored outside.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. For more information on their mobile security or full service, contact them at 310-539-3505. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: http://southbaysecurity.com.

How to Train Your Family to Deal with Strangers at Your Door

Delivery direct to your door.

Strangers at Your Door

  1. An election year will bring people to your door along with other solicitors, so make sure you are safe, before opening the door, by asking them to show you ID and do not open the door if you are alone-ask them to come back.
  2. Legitimate solicitors do not come to the door at night. Never open the door for them after dark.
  3. It’s always a good idea to look out your window before exiting your house in case someone is waiting outside your door.
  4. Criminals sometimes pose as couriers delivering gifts. If this happens, ask them to show you what they are delivering before the door is open and if you are still not sure, ask them to just leave it at the door instead of opening the door for strangers.
  5. Always train your kids not to open the door for anyone. Deliverers can come back when you are home.
  6. People who are soliciting donations door-to-door for charitable cause often are likely to be a scam and no charity is involved. Let them know through the door that you will send your donation by mail. Always ask for their identification, and find out how the donated funds will be used. If you are not satisfied, do not donate.
  7. When you approach your home in a car and there is someone at your door, do not get out of your car or open your windows unless you recognize them. Get on the phone and let someone else know what is happening and if you are frightened contact the police. You can always drive away if you are in charge of the vehicle, but you are vulnerable on the way to the door.
  8. Cell phones can be a deterrent so teach your family to take a photo of anyone who approaches your door and will not identify themselves or go away.
  9. Some criminals will come to your door and ask you for money. Do not give them money. And do not open the door. It is illegal so call the police.. The criminals are looking to prey on people who give them money over and over again.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. For more information on their mobile security or full service, contact them at 310-539-3505. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: http://southbaysecurity.com.